Last week we kicked off our #AIFightsBack series to help businesses
understand how AI can be used to support a safe and productive business
during COVD-19 and beyond. The slides and video are now available.
We started our series with a presentation from me focused on how
chatbots can reduce the burden on customer service staff and improve
customer satisfaction by removing long call centre wait times from their
Aimed at business people, the talk explains what bots are in and how
they fit in with apps and digital assistants. I then move into key use
cases and case studies, including the World Health Organisations COVD-19
bot. I live demo some bots, including a health care support bot, and you
can actually give them a go over
the next month (the page comes down on 16th May 2020).
Augmenting customer services with
from Stephanie Locke
After use cases, I go into some of the technologies I recommend for bot
development and how build a bot effectively.
Unfortunately, we had some bandwidth challenges (we'll be iterating to
improve this) so the sound is a bit dicey on the video but you can now
watch the talk on YouTube.
Chatbots are also an effective tool in the marketers toolbox. You can
also check out our AI for marketers
webinar from this series,
covering other AI tools and capabilities that can change the game.
Get the full list of webinars to catch up on