Many businesses are facing a pressing need to tidy up their operations,
cut costs, and increase productivity due to the global pandemic. One
surprising tool that can help you streamline processes is a chatbot.
Everyone knows how chatbots can enhance customer
service, but there are
many other areas where a chatbot can be applied. In this article we
explore how chatbots can bring about operational efficiencies when used
for internal processes such as supporting HR and company communications.
Similar to their applications in customer
service, internal chatbots can be
used to power through repetitive queries and act as a round-the-clock
contact point. No one has to waste time explaining the same processes,
and everyone gets immediate access to required information as they need
it, no waiting around for responses. This allows your team to save time
and energy and be more productive.
Some areas this can be applied to include:
Chatbots can be very valuable within an HR team to make sure everyone
gets the answers they need when they need them. They can answer the
general questions from all employees about things like annual leave,
specific policies, or other workplace information. This allows HR to
focus on more complex queries and other tasks such as recruitment and
New recruits can be guided through the onboarding process by a chatbot,
making this a far less manual process and allowing them to go at their
own pace rather than waiting for next steps. This can also be applied to
other areas of training and career development, significantly speeding
up the training process.
With the rise of remote working, HR teams have had to take on the
challenge of making sure employees are equipped for working from home,
whether that's with training on tools and processes, or wellbeing and
coping mechanisms. Chatbots can also take the load off here, offering an
easy way to access this important information.
Internal communications allow employees to stay connected and informed
and facilitate collaboration. Chatbots can save your employees valuable
time and energy, helping them invest more energy in their projects.
They can remove the need for pointless back and forth communication like
booking a room or even suitable time for a meeting. Or they can
streamline communications between departments where a process has to be
explained, acting as a walk-through guide, rather than taking up a
department's time on repetitive interactions.
Another way to apply chatbots to internal communications is to report
issues to the relevant teams, or to delegates tasks and keep track of
who completes them and when.
Get your free FAQ Chatbot
Letterbox Lab is a subscription-based science kit service that
experienced a huge surge in demand during the UK lockdowns. To help the
small team optimise their operations and cope with the increased demand,
director Mia Hatton deployed the FAQ Chatbot. With "letterBOT" now
guiding new users through their product range and helping them to choose
the right subscription, Mia said this relieved pressure and meant they
could deal with more queries online. Read the full case
My Discombobulated Brain is a mental health charity reliant on
events and fundraisers. Since Covid-19 hit it has become more important
than ever to keep costs down while still providing a quality service.
The FAQ chatbot was the ideal tool to help them do this. Founder Laura
Dernie said the team saved loads of time and people got the answers they
want immediately, allowing the team to spend time working on their new
campaign without worrying about missing a question from a supporter.
Read the full case
If you don't yet have a chatbot, or you are looking to build a more
personalised tool that you can manage yourself, the GoSmarter FAQ
Chatbot tool is just what you need. The tool can be set up using a free
trial or your existing subscription to Microsoft Azure. It costs pennies
to run, and you only pay for the amount it is used, so the solution will
scale with your needs.
If you want to set up more complicated bots that integrate with other
systems and perform some process automation, please get in
to discuss your options.