Conversational AI solutions like chatbots can help reduce the time to access critical information for customers and employees.

In a manufacturing business, staff have many common queries that take up critical time from internal departments like HR, IT, and more. Making a chatbot that staff (or customers!) can access reduces wait times for the person who needs the information to be able to take action, and frees up staff time for more important tasks.

This event is a practical day designed to create your first chatbot and embed it where it can immediately start helping people. With technical delivery in the morning and broader training in the afternoon, your team we will be able to host, maintain, and customise a time saving tools for your business.

Agenda

• 10:00​ An introduction to FAQ Chatbots​
• 10:30​ FAQs preparation​
• 12:00​ Initial technical setup​
• 13:30​ Chatbot integration​
• 15:00​ No-code chatbot training​
• 16:30​ Review and next steps​

Delivered

• A Micrsoft QnA Maker knowledgebase
• A Microsoft Azure hosted chatbot
• Chatbot embedded in Teams, a website, or another common location
• Staff trained to maintain the knowledgebase

Common outcomes

• Breakeven on investment within one week of launching
• Improved customer satisfaction from faster service
• Demonstrator of AI within the company
• Reduced ticket volumes and common queries
• Increased digital literacy across the organisation

Business checklist

This event will be of benefit to you if you have:

• Repetitive queries either internally or externally
• Frequently Asked Questions document or knowledge base resource
• A website or other location you want to make your chatbot available in
• A Microsoft Azure subscription (alternatively we can set you up as part of this event)

Logistics on the day

We deliver the technical implementation and training remotely via Microsoft Teams.

Throughout the day, different groups of your staff can come and go making the real cost (ie staff time!) much lower than a fixed project or day of training.

We can even work without any external access being granted via the “Request Control” function (meaning a Windows device is required) with a technical team member.