Welcome to the Nightingale HQ overview of remote support services. Here we aim to introduce people to what they need to know.
In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world, the remote support applications also provide features like file transfer, desktop sharing, file synchronization, command line or guest accessibility.
Remote support helps teams to access technical expertise wherever you are located. Through remote support, an expert can help your team to succeed in their data science projects whilst keeping costs low. This is useful if you are planning to launch a specific product that requires expert advice, or if you have a small team that doesn’t necessarily need a dedicated IT support team.
You may need this service if:
KPIs you should consider measuring for this are:
Remote support helps to expand the technical skill and expertise of your team by bringing in outside support.
Remote support helps deliver:
Get this service if you encounter:
Key criteria to consider are: