TL;DR;

Part of the configuration step of your Social Listening tool involves logging into Office 365 Outlook to set up an email that is triggered when a negative Tweet matches your search. You can still use this feature if you use G Suite for emails rather than Outlook 365, by following the steps below: Open your SocialListening-checkText Logic App from the Azure Portal. Open the Logic App Designer. Click on the Flag Negative or Inappropriate Content condition to open it.

Part of the configuration step of your Social Listening tool involves logging into Office 365 Outlook to set up an email that is triggered when a negative Tweet matches your search. You can still use this feature if you use G Suite for emails rather than Outlook 365, by following the steps below:

  1. Open your SocialListening-checkText Logic App from the Azure Portal.
  2. Open the Logic App Designer.
  3. Click on the Flag Negative or Inappropriate Content condition to open it.
  4. Click Add an action beneath the Outlook connection, search for “gmail” and select the Send email action.
  5. Click the Sign in button and grant permissions to Azure Logic Apps for your G Suite account.
  6. Click Add new parameter and check the Subject and Body parameters.
  7. Enter the email address you want the alert to go to (separate multiple addresses with a ; semicolon or , comma) and an appropriate subject.
  8. Within the body, use the Dynamic Content list to add the value ContentLocation - this is the url of the post. You can also add the contentSource value which will be set to “Twitter”, “Facebook” or “Instagram” depending on the source of the content. Finally, you can include details about the content to explain why it was flagged using the inappropriateContent and negativeSentiment values. Tip: If you cannot see these values in the Dynamic Content box, click See more or use the search box. See more examples of using dynamic content in email actions here.
  9. Click the three-dot menu on the Outlook connection and select Delete.
  10. Save and exit your logic app.

That’s it - you’re all set up with the Social Listening tool and G Suite!