What are mentions?
Your Social Listening tool listens for “mentions” of your brand that trigger a sentiment analysis and content moderation process. A mention is a tag of your handle or page in a message, post or image share, for example:
I’m using a GoSmarter tool from @nightingalehqai!
You can replace your handle or brand to listen for Tweets that contain a certain hashtag or phrase. See this post for more details.